Last Updated: 30 October 2026

This policy applies to purchases made through CORAVISSE (https://coravisse.com/), operated by YUNNING LIMITED. We want customers to understand how to request returns, how refunds work, and which consumer rights apply to online purchases.

1. Our 30-Day Return Policy

In addition to applicable statutory rights, customers may request a return within 30 calendar days after delivery of an eligible product. For this voluntary return option, items should generally be in resalable condition, free from damage or excessive use, and accompanied by their original accessories and packaging where reasonably possible.

For home-textile products, please take care when opening packaging and checking colour, size, fabric, and fit. You may handle an item as reasonably necessary to examine it. Your statutory rights are not reduced by the conditions of this voluntary policy.

2. UK Right to Cancel an Online Order

Under applicable UK distance-selling law, most consumers have the right to cancel an eligible online order within 14 calendar days after receiving the goods, without giving a reason. If multiple goods under one order are delivered separately, the period generally runs from receipt of the last item.

To exercise this right, email office@coravisse.com with an unequivocal statement that you wish to cancel. Sending your notice before the deadline is sufficient; you do not have to wait for our approval. Once you notify us, you normally have a further 14 calendar days to send the goods back.

You may use the model cancellation form at the end of this policy, but using the form is not mandatory. Legal exceptions may apply to certain goods, including products made to a customer's specifications and certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, where the legal conditions for the exception are met. Ordinary bedding is not automatically excluded merely because it is bedding.

3. Requesting a Voluntary Return or Reporting an Issue

For assistance, contact office@coravisse.com with:

• Order number and checkout email address
• Product name and quantity
• Reason for return or a description of the problem
• Photographs when relevant (for example, damage, wrong item, or missing parts)

We will provide practical instructions. For a voluntary return, please contact us before shipping so that the return can be identified correctly. This does not restrict your separate right to give a valid statutory cancellation notice.

4. Return Address

YUNNING LIMITED — CORAVISSE Returns
7 Copperfield Road
Coventry, West Midlands
England, United Kingdom
CV2 4AQ

Use a tracked service where possible and keep proof of postage. Do not mail parcels to a different location without written instructions from us. If we arrange collection or supply a prepaid label for an eligible claim, follow the instructions we provide.

5. Who Pays Return Shipping?

For a change-of-mind return under our voluntary policy, the customer normally pays the direct cost of returning the goods, unless we have stated otherwise. For a valid UK statutory cancellation, the customer generally bears the direct return cost where this was communicated before purchase; if it was not properly disclosed, the legal allocation of return costs may differ.

Where goods are faulty, not as described, or incorrectly supplied, we will meet our legal obligations, including reasonable return costs where applicable. Please contact us so that an appropriate return method can be arranged.

6. Refunds and Timing

For a valid UK statutory cancellation, we will refund payments for the cancelled goods and the basic outbound delivery charge required by law (not any additional charge for a premium delivery service). We will issue the refund within 14 days after receiving the returned goods or satisfactory evidence that you have sent them back, whichever is earlier, unless another rule applies. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

For an approved voluntary return outside the statutory cancellation process, the refund will be processed following receipt and reasonable inspection. We aim to process approved refunds promptly, usually within 5–10 business days of completion of the return review. Your bank or payment provider may require additional time to display the credit.

Refunds are made to the original payment method unless otherwise expressly agreed and permitted by law. No refund processing fee is charged for a valid statutory cancellation.

7. Damaged, Faulty, or Incorrect Items

Please notify us promptly if an item arrives damaged, is faulty, is materially different from its description, or is not the product ordered. If possible, provide photographs of the affected area, packaging, label, and received contents.

Depending on the circumstances and your statutory rights, the appropriate remedy may be a repair, replacement, price reduction, or refund. Under the UK Consumer Rights Act 2015, consumers may have additional remedies for goods that are not of satisfactory quality, fit for purpose, or as described. Nothing in this policy removes or restricts those rights.

8. Size, Fit, Colour, and Textile Care

Please check listed dimensions and fit guidance before ordering. Sofa and recliner covers may fit differently depending on furniture design, dimensions, and cushion construction. Sheet and quilt sizes should be compared against your mattress and bed measurements.

Photographic lighting and screen settings can cause minor differences in appearance. However, this does not limit remedies when goods do not match a description or are otherwise not compliant with consumer law. Follow the product's care label and washing instructions; damage caused by use contrary to supplied care instructions may affect eligibility for a voluntary return.

9. Exchanges

If you would prefer a different size, style, or colour, email us within the applicable return period. Exchanges depend on stock availability. Where an exchange is unavailable, we may arrange an eligible return and refund so that you can place a new order. This is separate from any statutory remedy to which you are entitled.

10. Missing Parcels and Delivery Problems

If a parcel has not arrived, is marked delivered but cannot be found, or has been damaged in transit, contact us with your order number and tracking details. We will review the information and, where appropriate, investigate with the delivery provider. Your legal rights relating to delivery remain unaffected.

11. Questions and Complaints

Please contact office@coravisse.com. You may also seek help through your payment provider or applicable consumer-protection channels. You are not required to waive chargeback or statutory rights to obtain customer support.

12. Model Cancellation Form (Optional)

To: YUNNING LIMITED, CORAVISSE, 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom CV2 4AQ
Email: office@coravisse.com

I hereby give notice that I cancel my contract of sale for the following goods: ____________________
Ordered on: __________ Received on: __________
Customer name: ____________________
Customer address: ____________________
Order number (if known): __________
Date: __________

You may send this information by email; a physical signature is not required for an emailed cancellation notice.

13. Contact Details

Store: CORAVISSE
Company: YUNNING LIMITED
Email: office@coravisse.com
Registered and Published Return Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom CV2 4AQ