Last Updated: 30 October 2026

Thank you for choosing CORAVISSE, operated by YUNNING LIMITED. This policy explains how we prepare, dispatch, and deliver home textiles ordered through https://coravisse.com/.

1. Order Processing

After an order has been placed and payment has been confirmed, we prepare the items for shipment. This may involve payment verification, stock checks, packing, and handover to a carrier. Orders placed on weekends or public holidays may begin processing on the next working day.

If an item cannot be fulfilled or processing is materially delayed, we will contact the customer using the information supplied at checkout.

2. Delivery Estimate: 3–7 Business Days

Our stated standard delivery estimate is 3–7 business days, unless a different timeframe is clearly shown for a particular product or destination at checkout. This is an estimate rather than a guaranteed delivery date. Business days generally mean Monday to Friday, excluding public holidays relevant to the delivery service.

Actual transit may be affected by destination, stock availability, order verification, weather, holidays, or carrier disruptions. If order preparation adds time beyond the advertised delivery estimate, we will provide an updated estimate when reasonably possible. Where delivery has been specifically agreed by a date, the customer's applicable legal rights are preserved.

3. Shipping Charges and Locations

Available destinations, shipping methods, and costs are displayed during checkout. Any free-shipping promotion applies only when it is presented as available for the relevant order. Please review the total cost before placing an order.

We do not promise delivery to a country or region unless checkout accepts that destination.

4. Confirmation and Tracking

Once an order has been dispatched, we normally provide a shipment confirmation and any available tracking number or carrier link by email. Tracking information can take time to appear after a label is created or a parcel is handed over.

If tracking does not update, contact office@coravisse.com with your order number. A tracking status alone does not remove your statutory rights if goods have not been delivered.

5. Shipping Addresses

Please check the recipient name, building number, street, flat or apartment, city, postcode, country, and contact details before completing checkout.

If you discover a mistake, email us as quickly as possible. We will try to help, but changes may not be possible once a parcel has entered dispatch. If a failed delivery results from incorrect information supplied at checkout, any reasonable additional cost will be discussed in accordance with applicable law.

6. Delays and Non-Delivery

Events beyond our reasonable control may cause delays, but we will still comply with applicable delivery obligations. If an order is significantly delayed, please contact us for an update and available remedies.

For UK consumer orders, where no different delivery period has been agreed, the law generally requires delivery without undue delay and within 30 days. Depending on the circumstances, customers may have rights to require delivery within an additional appropriate period, cancel, and receive a refund. These statutory rights are not limited by our estimated 3–7-business-day timeframe.

7. Lost or Damaged Shipments

If a parcel appears lost in transit, arrives damaged, or contains an incorrect item, email office@coravisse.com. Please include your order number, tracking reference where available, and photographs of damage if possible.

We will investigate and provide an appropriate resolution consistent with consumer law. For goods delivered by a carrier we arranged, risk generally passes to the consumer when the goods come into their physical possession (or that of an identified recipient), subject to applicable legal exceptions.

8. Partial Shipments

If items in an order need to ship separately, we may send more than one package. Where relevant, we will provide available information about the remaining items and their expected delivery.

9. International Orders

For international shipments, the final available shipping options are shown at checkout. Customs procedures, local carrier networks, and destination restrictions may affect delivery. Any import duties or taxes payable by the customer should be identified to the extent required by applicable law and checkout disclosures; contact us before ordering if you need clarification.

10. Returns and Failed Delivery

For goods returned following a failed or refused delivery, we assess next steps under the circumstances and our Return & Refund Policy, without limiting any mandatory consumer rights. Please do not assume that refusing a parcel is the same as properly notifying us of a statutory cancellation.

11. Contact

CORAVISSE — YUNNING LIMITED
Email: office@coravisse.com
Registered Address: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom CV2 4AQ